Refund Policy

Updated August 26, 2026

Both defective and non-defective goods may be returned by mail, and we also accept exchange requests. Contact us no later than 30 days from delivery. A non-defective request can cover changed preferences, a change of mind, or an incorrect selection; claims may also cover damage, defects, fulfillment errors, missing components, or a material difference from the description.

Eligible merchandise must be new, unused, and in original condition with packaging, tags, and included accessories intact. A prepaid return label is supplied inside the parcel at no cost, and we assess no restocking charge. Returns sent without authorization cannot be accepted. Exchanges depend on stock on hand.

Provide the order number, checkout email, and reason for the request. Damage, defect, wrong-item, or missing-item reports also require photos or video showing the product and packaging. Approved refunds are processed to the original payment method within 10 days.