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Updated August 26, 2026

We can help with product questions, orders, delivery, damaged or wrong items, payment, refunds, privacy rights, and policy interpretation. Include the order number and checkout email for an order request, the tracking number for a carrier question, and photos or video for a product issue. A privacy inquiry should name the right or action requested.

Response time can increase during holidays and peak demand, while carriers investigate, or when the information required to review a request has not been provided.